We regret to inform you that we do not accept returns for made-to-order items. Each piece is made according to your specifications, rendering it uniquely yours and unsuitable for resale.

No Returns Accepted:

Given the personalized nature of these products, we cannot accommodate returns or exchanges unless there is a manufacturing defect or error on our part.

Exceptions:

If you receive a defective or incorrect item, please contact us immediately to rectify the issue.

Contact Us:

For any concerns or inquiries regarding your order, please reach out via email.

We appreciate your understanding and support.

We strive to ensure that your shopping experience is hassle-free and enjoyable. However, we understand that despite our best efforts, there may be instances where items arrive damaged, broken, or torn. In such unfortunate circumstances, we are here to assist you promptly.

Process for Refund Due to Damage:

Contact Us: Please contact us within 30 days of receiving your order to report the damage. You can reach us via email.

Provide Photos: To expedite the process, kindly provide clear photos of the damaged item(s) as well as the packaging it arrived in. This visual documentation is crucial for us to assess the extent of the damage and expedite your refund process.

Verification: Once we receive your report and photos, our team will review the information provided to verify the damage.

Refund Process: Upon verification, we will initiate the refund process for the damaged item(s). Refunds will be issued to the original payment method used for the purchase.

Important Notes:

Timely Reporting: It is essential to report any damage within 30 days of receiving your order to be eligible for a refund.

Photo Requirement: Clear photos of the damaged item(s) and packaging are mandatory for processing your refund request.

Communication: Please do not hesitate to reach out if you have any questions or concerns.

Contact Us:

Email: contact@youarechosenandloved.com

Thank you for your cooperation and understanding.

We understand the excitement of receiving your order promptly. We strive to provide timely shipping services to ensure your satisfaction. Please review the following information regarding our shipping times:

Standard Shipping:

Our standard shipping times vary depending on your location and product availability.

On average, orders typically arrive within 5-10 business days from the date of purchase.

Pop-Up Events:

For items purchased during pop-up events, please note that shipping times may differ.

Your order will be processed and shipped within 5-10 business days AFTER THE EVENT ENDS.

This ensures that we can fulfill all orders promptly once the event concludes.

Tracking Information:

Once your order is shipped, you should receive a shipping confirmation email containing tracking information.

You can use this tracking number to monitor the status and estimated delivery date of your package.

Contact Us:

If you have any questions or concerns regarding your order or shipping times, please feel free to contact us via email.

We are available to assist you and provide updates on your order's status.

We appreciate your patience and understanding as we work hard to deliver your items to you in a timely manner.